Terms of Service

Do not be abusive or otherwise harass others. You may not divulge personal information about others without their permission. This includes telephone numbers, addresses, etc. All personal out-of-game issues should be left OUT of game. Do not involve our Staff in your personal disputes unless in-game abuse has occurred. This does not include characters as you have the choice to hide or reveal who you are in game. However, you cannot impersonate another player without permission of that specific player. If you feel you are being harassased in game please /ignore the character that is harassing you, if they bypass the ignore please save a copy of the game log and email admin@ember-online.com.

The security of your account, characters and their possessions is YOUR responsibility. If any person other than you knows what your password is then your characters are NOT secure. Sharing accounts is PROHIBITED , even with people you live with. Likewise, because of the nature of our banning system you may effect people you live with who also play the game. You should be ready to accept the consequences if they violate the rules and get banned from the game. We will do all we can to assist if your character or account is the victim of abuse, however we will not replace missing items, gold, etc.

You are only allowed to have one character on at a time, any attempts to bypass this limit will result in a ban. If you have a shared IP address and have multiple people playing at a time please email admin@ember-online.com with the accounts that will be connected so we are aware of any issues that may come up.

Punishment Includes:

1st offense) Ban for 2 weeks plus XP/Gold Loss.
2nd offense) Month ban plus XP/Gold loss.
3rd offense) 3 Month ban plus heavy XP/Gold loss.
4th offense) Permanent Ban

YOU or YOUR GUILD are allowed to kill someone 2 times an hour. Guild kills are announced in game and in your guild discord, so there is no reason to not be informed. This is a generalized rule and we withhold the right to handle each occurrence on a case by case manner. (For example, attempting to be sly and disband guild/going incognito just so you can kill him/her several more times.)

This does NOT include if the player or party commits a hostile action on you first (attacking, stealing gold, drop stealing, etc) after they have died twice in a row. This does NOT include event areas or specific areas where PvP is unavoidable, such as key dropping rooms, control crystal defending, OADs, etc.

Punishment Includes:

1st offense) 72 hour ban
2nd offense) 1 week ban
3rd offense) 2 week ban
4th offense) 1 month ban
5th offense) 3 month ban to permanent ban

Using an external program to control your character and its movements, actions, or speech is not allowed. This includes the simple act of attacking/searching/using items/etc by automatic means to allow your pet to continue attacking.

Punishment Includes:

1st offense) Ban for 96 hours and removal of gold/experience
2nd offense) Ban for a month, total gold removal, and heavy experience loss on your main character.
3rd offense) Permanent ban.

Buying or selling of any in-game item, character, or services for non-game items (cash, items from other games, etc.) is strictly prohibited. If you advertise buying or selling anything for non-game items you will be banned and the items or characters could be confiscated and destroyed. If you do purchase something for non-game items our staff is NOT responsible; after all you're not buying anything from us. Regardless if you buy or sell, if you are caught, a heavy or permanent ban will be imposed.

Cheating of any kind will NOT be tolerated, especially by our own staff. If you see any evidence of cheating you should immediately send email of the incident to admin@ember-online.com with all of the details that you can provide. Cheating includes but is not limited to any activity that gives you an unfair or unintended advantage over other players. Please be aware all actions taken on staff characters are fully logged and reviewed regularly by the game's administrator. Please remember that our staff is volunteering their time to make this game a better place for you, any accusations of cheating should be directed to the administrator and not aired like dirty laundry.

You CAN be banned in game for inappropriate activity on the message boards and the wiki. Racism, personal attacks, and false staff corruption claims that occurs in game, public discord channels, or on the forums will also result in a ban using the below ban times. They are all part of the community that makes up our game world and your actions in one area will impact how you are treated in the others.
If you find yourself banned, then your ONLY option is to send an email to admin@ember-online.com. If these matters are taken to the message boards you will not be unbanned. Banning does happen by mistake on occasion, and sending us an email will allow us to investigate the matter and get you back online as quickly as possible if your ban was accidental.

Hate speech and Racial slurs:

1st offense) 72 hour ban
2nd offense) 1 week ban
3rd offense) 2 week ban
4th offense) 1 month ban
5th offense) 3 month ban to permanent ban

General bans issued may include:

1st offense) 72 hour ban
2nd offense) 1 week ban
3rd offense) 2 week ban
4th offense) 1 month ban
5th offense) 3 month ban to permanent ban


Each player is allowed one account per player. Under no circumstances should a player have a secondary account, or be logging in to a secondary account, be it their own or someone else's. Any player found logging in to multiple accounts may be subject to disciplinary actions ranging from a warning to a ban (depending on the number of infractions). Should the account belong to another player, that player, too, will be subject to the same consequences, depending on their history with account sharing. These infractions will not be subject to support from Staff or be helped in any way on our end. There are no good excuses for logging in to someone else's account, or having a second account, at all.

1st offense) 1 week ban and possible deletion of secondary accounts
2nd offense) 1 month ban and deletion of secondary accounts
3rd offense) 6 month ban and deletion of all accounts
4th offense) Permanent ban and deletion of all accounts

Event Rules

Be respectful of your fellow players during events, this includes not using deragatory language towards others. If you abuse this you will be find yourself removed from any events for the following time period:

1st offense) Banned from participating in events for one week.
2nd offense) Banned from events for one month
3rd offense) Banned from events for three months.
4th offense) Banned from events permanently.

Unless otherwise stated in the event rules or announcement, all quest items including; mystery auction, crimson dragon, global quest rewards, and event items are banned from participating in an event. Please remove these while participating in events.

Forum Rules

Be respectful of your fellow forum users at all times:
We are here to fight the Crimson Dragon, not each other! Do not attack or flame any players, no matter any history you may have. It isn't permitted on the forums.

No spam or Meaningless Content
*Make sure your threads have a reason for discussion when you create them - instead of 'I do not like slayers', tell everyone what you do not like and how to make it better.
*Do not post in all caps, do not stretch your post unnecessarily with line breaks or tabs.
*No duplicating a thread in the same forum or across several forums, and do not post the same message repeatedly in a single thread.

Stay on topic of the original post - do not hijack another thread
*When replying to a post, make sure your response is on topic with the original post. Do not take it off track.
*Do not intentionally derail another thread, be respectful of others work.
*Do not purposely start an off-topic argument for the sake of it.

You CAN be banned for inappropriate activity on the message boards or the wiki. They are all part of the community that makes up our game world and your actions in one area will impact how you are treated in the others.

By continued use of the forums or by playing Ember Online, you are agreeing to be bound by these website Terms of Service. If you do not agree with any of these terms, you are prohibited from using or accessing this site and Ember Online. The materials contained in this web site are protected by applicable copyright and trademark laws.

In no event shall Ember Online or its staff be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption), arising out of the use or inability to use the materials on Ember Online's Internet site, even if Ember Online or an Ember Online authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.